One of my Vaults is Locked and cannot be unlocked

annag
annag
Community Member
in 1Password in the Browser

Hi, I'm using 1password with two vaults - one for work things and one personal. Both vaults have the same master password. I have been using a Firefox browser extension successfully with no issues. I used to enter the master password and it would unlock both vaults. Now, after the recent update, it is only unlocking one of them. The other one appears in Settings as "Locked" and I cannot work out how to unlock it.

I can see and access both vaults in the 1password desktop app. Likewise online. It is just the browser extension. The extension in Chrome is doing the same thing.

I have uninstalled and reinstalled the extension multiple times. I've tried removing the vaults and readding them through the app but it still doesn't work.

How do I unlock both vaults??

1Password Version: 7.7.807
Extension Version: 2.0.2
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @annag!

    Can you please send us some logs so we can take a closer look for you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.