Extension does not show all elements of a login item when domain matches
OK, to make sense to my title, here's what happens.
I have login items that not only contain username and password, but also additional passwords (for example a static key you have to enter after login).
When I am on that site and open the extension, I can only see username and password. The item detail does not scroll further down.
However if I'm on a different site (where the domain does not match the login item) and I search for the item, I can see all elements of it.
Is that intentional or a bug?
1Password Version: Not Provided
Extension Version: 2.0.2
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @Manaburner!
Do you have a full URL that you can share, so we can test it?
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Hi @ag_ana
The URL is https://access.ing.de/delogin/w/login?t=https://access.ing.de/delogin/oauth/authorize?response_type=code&client_id=ibbr&scope=banking%20paydirekt%20tpa%20openid&state=pN0nzAf63ezBeGV7E7L-2QNKjCJy4w2XgoekAmQAOig%3D&redirect_uri=https://banking.ing.de/app/login/oauth2/code/ibbr&nonce=v37adOwz9xiLiGuCvsKzGudmZQ6kLT3yIYWPc8IETC8&claims=%7B%22id_token%22%3A%7B%22customer_number%22%3A%7B%22essential%22%3Atrue%7D%2C%22partner_number%22%3A%7B%22essential%22%3Atrue%7D%2C%22last_login%22%3A%7B%22essential%22%3Atrue%7D%7D%7DAlthough I don't quite know how this should be related to a certain URL.
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Hello @Manaburner,
Thank you for sharing the link. It seems like your website only requires the username and password, and even after I add a few custom fields in it. Selecting the 1Password icon in the browser toolbar does show me all extra additional information. That said, to ensure that we are on the same page, could you please send me a screenshot of the issue? That will help me go a long way. You can find instructions on how to create a screenshot on your platform from here: https://www.take-a-screenshot.org/. Please remember to cover all your personal information before sending me a screenshot.
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Hi @Nhat_Nguyen
It seems like your website only requires the username and password
On the first login step, yes. On the following site, it requires the PIN I mentioned.
This is what I see when I search in the extension for the login on a different site (that does not match one of the associated website entries)
And this is what I see when I'm on the site:
As you can see, the fields for "Diba-Key" and "Telefon-PIN" are missing
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We're having some trouble replicating the issue you're seeing. I've saved a Login item for ING to match exactly the way you have your saved. When I click the icon in the browser toolbar, it always shows me all the fields regardless of what site I'm currently on.
I'd like us to try and save a new Login item for ING to see if it resolves the issue for you. To manually save a new Login, you can follow steps outlined here. If the login fields are spread across multiple pages, then you'll want to use these steps instead. Let me know how it goes.
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@ag_chantelle
I don't know if this is part of the problem, but the entries for "Diba-Key" and "Telefon PIN" were entered manually via editing the item and adding fields. Those two items are not saved by visiting the website because they cannot be entered somewhere as a whole, but only part of them, i.e. "enter 3rd and 6th digit of your PIN to continue"
I hope that makes sense0 -
I understand what you're saying. The reason why I asked to save a new login is because I was unable to replicate the behaviour you're seeing after creating a login for ING and manually adding those custom fields. If you save a new login with the steps I shared and re-add the custom fields, does the new item behave as expected?
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@ag_chantelle
I saved a new login item and added the custom fields, but on the ING site, the custom fields are still missing.0 -
Hello @Manaburner,
It is certainly strange, indeed. To avoid a longer waiting time, please send us an email to our support page and let us continue our conversation there. https://support.1password.com/contact-us/. After that, we can update we we find here.
Nhat Nguyen.
https://support.1password.com/0 -
Hi @Nhat_Nguyen
I just submitted my question via the form.0 -
Thank you! Have you received a ticket number already?
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@ag_ana No not yet
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Found it! :+1: We will take a look and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: BRW-45423-125
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