After moving items from a vault to the new Archive vault...

r1ma

Hi, the issue is that I moved all the items from a vault I created long time ago, to the new Archive vault in 1Password 8 Windows app.
Then opened 1password.com and from there I deleted the vault that got emptied after moving its items to the Archive vault.

Then opened 1Password 8 for Windows and saw that all items in the Archive vault are gone.
Why is that? Is that a bug?
Thanks.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Dayton_ag

Hi there @r1ma, I'm really sorry you're running into this issue with 1Password - to get things back up and running, let's continue this conversation over email. Could you send me an email at support+windows@1password.com?

After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

Thanks, I'm looking forward to getting this sorted for you! :smile:

r1ma

I did. I will be waiting to get an email, then paste the ID here. Thank you.

r1ma

I sent an email, but didnt get any reply yet. The subject was:
An email to Dayton_ag via fourm.

ag_ana

@r1ma:

Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and get back to your email as soon as possible.

Thank you for your patience!

ref: FRH-63687-688

r1ma

Thanks for the update, I am not in hurry. Take your time. :) Thanks.

Blake

💙