1password browser extension doesn't recognize 1password windows desktop app is installed

wak01

I'm having an issue where the 1password browser extension doesn't recognize that the 1password desktop app is installed and integrate with it. I always have to toggle the "Integrate with 1password app" switch off and on in the browser extension's settings for it to properly work

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1Password Version: 7.7.810
Extension Version: 2.0.2
OS Version: Windows 10
Sync Type: Not Provided

ag_chantelle

@wak01

It might be useful for us to get a better look at what's happening on your device. I'd like to ask you to grab a couple of logs for us:

• A console log from the browser where you're having trouble: https://support.1password.com/cs/extension-console-log/
• A diagnostics report from your Windows PC: https://support.1password.com/diagnostics/

Send both to support+x@1password.com and include a link to our current discussion. Someone from our team will have a look and let you know what we find.