1Password7 app does not login but website does.
It appears that I have the same issue as this topic. I can log in via the 1Password website but I cannot log in via the 1Password app.
1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: OS X 10.15.7
Sync Type: Not Provided
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The difference is that I'm on Mac and the original topic was on Windows.
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Do you have a previous account setup on the device? Perhaps a Primary vault (non membership)? If so, you may be able to unlock using the previous password and then add the account.
If that's not the case, I'd like to ask you to create a diagnostics report from your device:
Sending Diagnostics Reports
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- A link to this thread:
https://1password.community/discussion/121753/1password7-app-does-not-login-but-website-does#latest Your forum username:
hansoksendahl_odPlease do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
0 - A link to this thread:
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Support ID [#IPS-36186-841]
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It looks like me colleague Josh has replied to you. Please continue the discussion with him via email. I am going to close this topic to prevent duplication of efforts.
ref: IPS-36186-841
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