Can't add my dropbox vault on 1password7 ios

Community Member

I try to add my dropbox vault, but I am stuck at the rolling circle with Please wait. Downloading encryption keys and item details...
It is a serious problem !

1Password Version: 7
Extension Version: Not Provided
OS Version: ios 14.x
Sync Type: Dropbx


  • cma
    Community Member

    I made another vault on dropbox from my mac, the vault is empty, I tried to add it in 1password7 ios, it find it in dropbox, but again stuck in the same Please wait. Downloading ....

  • ag_ana
    1Password Alumni
    edited July 2021

    Hi @cma!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question, and that my colleague Chris already got back to you. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and will let you continue the conversation via email :+1:

    Thank you for your patience!

    For anyone else who might have the same issue in the future, please email a diagnostics report from your iOS device to, so we can take a closer look at why this is happening to you.

    ref: VNN-92442-839

This discussion has been closed.