Bug: Use Suggested Password on chrome extension doesn't work

mohammad110
mohammad110
Community Member
in 1Password in the Browser

Hi, I have an issue with 1Password Chrome extension, when I sign up on a site and click the password input it will popup "Use Suggested Password" which is useful but the issue is when I click that it doesn't do anything at all.

Video: (https://i.imgur.com/7OP3oVU.mp4)

I tried uninstalling the extension reinstalling it, removed the 1password native app completely, and installed it. nothing helped.
I even have this issue on my two devices (Windows, Macbook pro) both have the same issue.

the issue is only related to the Chrome extension, I have this function running without issues in Safari.

1Password Version: 7.8.6 (70806001)
Extension Version: 2.0.4
OS Version: macOS 11.4 (20F71)
Sync Type: Not Provided

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @mohammad110 ,

    Can you please check if your account has Travel Mode enabled? https://support.1password.com/travel-mode/#use-travel-mode

    If it does, please turn Travel Mode off and see if you are then able to autofill suggested passwords.

  • mohammad110
    mohammad110
    Community Member

    Yes, thanks after I disabled travel mode it is now working fine!
    I wish there was an explanation or some warning that tells this function will be disabled when you have travel mode enabled.

  • ag_yaron
    ag_yaron
    1Password Alumni
    edited July 2021

    I'm glad to hear it @mohammad110.

    Thanks for the feedback as well, we'll look into improving things in that scenario.

    ref: dev/core/core#605

This discussion has been closed.