Issue with keyboard input

Danish01
Danish01
Community Member
edited July 2021 in Lounge

After attempting inputting a password from the application. There is a chance it will lock up my keyboard inputs till a PC restart.

1Password Version: 7.7.810
_Extension Version: Not Provided
OS Version: Windows 10
_Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Danish01!

    Can you please elaborate on the steps you are following? Is this happening when you use the browser extension for example, or when you manually copy and paste a password from 1Password?

  • Danish01
    Danish01
    Community Member

    Either copying the password or allowing it to autofill. There a small chance for it to lock up my keyboard inputs. Some keys still work like backspace, enter, tilda keys and shortcut commands but actual letter and number inputs into textboxes are locked out.

  • ag_ana
    ag_ana
    1Password Alumni

    @Danish01:

    The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.