Autofill not working for both browser and client

yashvind

This is not a new issue, and I don't know when it changed - I just didn't get around troubleshooting it unit now; for some time now, when I am on a website, 1Password browser extension, as well as the client, doesn't recognize that domain & doesn't offer to fill in the password. For example, for the Marriot site in the attached screenshot, 1password is not auto-identifying that it already has a password saved for that domain. Instead, it shows 'suggestions'. I have to manually type in the site's name to look for my login information and then cut-copy-paste. How do I enable old functionality that identifies that it has a password for that domain and allows me to fill it in?

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1Password Version: 1Password 7 Version 7.8.6 (70806001)
Extension Version: 7.8.6
OS Version: 11.4 (20F71)
Sync Type: Not Provided

ag_yaron

Hey @yashvind ,
Can you please check the following:

1. Open and unlock the 1Password 7 desktop app.
2. Click the "1Password" menu on the top left next to the Apple logo and select "Preferences".
3. In the preferences window that pops up, Select the "Mini" tab and make sure that "Open 1Password To:" is indeed set to "Suggestions" and not "Favorites" or anything else.

If it is set to something else, set it to "Suggestions" and that should do it.

yashvind

That worked. Such a simple fix, not sure why I didn't reach out many months ago :-)

I don't recall ever changing it though. Assuming of the app upgrade defaulted it to "all items". But all good now!

ag_yaron

I'm glad to hear it @yashvind :)

Feel free to write to us again whenever you may need.