Vaults deleted in account. How can I restore them?

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larsstr
larsstr
Community Member
in Lounge

Hello!
Unfortunately, today I deleted vaults in my online account. Can I or you as 1Password support team restore them?
My vault mail address is the same as my community mail address except the extension (it ends with @gmail.com).

I still have a computer that has a 2 week old data on it that is currently without internet. So I can still access it locally but as soon as it gets internet, all credentials would be deleted here as well.

Can you please restore the vaults from a backup? There were three vaults.

Thank you very much!

Many greetings
Larsstr

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy
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    @larsstr

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address, so we can continue the conversation there? We may be able to assist you with the other computer. It's best to have a direct line of communication for your privacy and safety.

  • larsstr
    larsstr
    Community Member
    Options

    Hey ag_tommy,
    you've got a new message :-). It would be nice if there would be a way to restore a backup from yesterday. The dataset on my laptop is about two weeks old.

  • ag_tommy
    ag_tommy
    Options

    @larsstr

    My email colleagues will be able to assist you, if possible.

This discussion has been closed.