Win10 App not working after Reinstall

I've reinstalled the Windows 10 app after recovering my wifes account, but it's not taking her new password. SUPER FRUSTRATING plus not chat for support. The app doesn't have any options for entering the secret key. How do I get this to work?

1Password Version: Latest
Extension Version: Not Provided
OS Version: Win10
Sync Type: Not Provided


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