Win10 App not working after Reinstall

timperkins

I've reinstalled the Windows 10 app after recovering my wifes account, but it's not taking her new password. SUPER FRUSTRATING plus not chat for support. The app doesn't have any options for entering the secret key. How do I get this to work?

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1Password Version: Latest
Extension Version: Not Provided
OS Version: Win10
Sync Type: Not Provided

[Deleted User]

@timperkins Sounds like the newly installed app has found your wife's old 1Password database and so is expecting the old master password. First check that she can login at 1password.com with her new master password and that all her data is there:
https://my.1password.com/signin?a=new
If so, you can safely reset the Windows app:
https://support.1password.com/cs/starting-over/
Open the Windows app and it should ask for her username, secret key and master password.

timperkins

Thanks, that worked!

timperkins

How do I mark this topic closed?

ag_tommy

@timperkins

No need. Glad to hear you found a solution.