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3087 TopicsCan not update 1password win 11
When I open the version of 1password I have on win 11, 8.10.45, there is a message to click "restart to install latest update" but when I click on it a get a message the update failed, try again later. I've quit out of 1password, I've tried killing the 1password task, I've tried restarting my computer, I tried downloading 1password again, I went to "settings ->about" using the "check for updates" button, nothing works to allow the update to apply. What can I do to get the newest version, which according to the last thing I tried appears to be 8.1235Views0likes3Comments1Password Date Format
Hi, Am I missing something or is there no way to change the date format for date fields in 1Password? I personally find the US format is the least intuitive format known to mankind. All my documents like passports have dates in UK format, which means there is a cognitive overhead of converting them over and the possibility of transposing them incorrectly when I have to fill details in manually for example. I wouldn't even mind if you could choose an ISO format like 2025-04-01, as long as it goes from most - > least significant value or least -> most significant value. I don't see English (UK) as a language option, and not sure if Language changes the localisation, or just the language. If this is not possible could I add it as a feature request? Thanks, Michael1KViews3likes20CommentsAccount Access Issue, Billing Concern & Lack of Support Response
I'll be honest — I've had a really rough few days, and I'm hoping someone can help me sort this out. My computer was compromised, and in the panic of the moment I reset my 1Password master password. In doing so, I forgot to save or update the new one. So here's where I stand: What I have: My email address My Secret Key What I'm missing: My new master password (lost during the reset) My Emergency Kit / Recovery Code I followed the guidance on your support site, which stated that without a recovery code, the only real option is to create a new account and migrate the saved passwords across. I've already set up a new account using a different email address, so that part is done. That brings me to my three questions: Billing — I recently created a new account as outlined above, which is due to be charged for a full year this Sunday. However, my old account still had over 9 months remaining on its subscription. I'd like to think that the remaining time on my old account could be transferred across to my new one rather than having to pay for an entirely new year. Is that something support is able to arrange? Account Recovery — Is there any chance I can regain access to my old account using just my email and Secret Key, without the master password or recovery code? I suspect the answer is no, but I wanted to ask directly. Support Response — I emailed over a week and a half ago. I received one reply saying someone would help me, and since then — nothing. No follow-up, no ticket number, no communication at all. This is really frustrating given the urgency of the situation. Can someone please pick this back up? Truly where is support? I'd really appreciate a timely response, especially given the billing deadline approaching.17Views0likes1CommentPasskeys cannot be registered or used for Discord web (Firefox Extension)
I've noticed I haven't been able to use my Discord passkey when logging in via Firefox. The 1Password extension shows a popup displaying my Discord passkey, but when I click on it nothing seems to happen. I tried removing my existing passkey and re-registering it, but that fails as well. Discord gives me a nondescript error and no passkey is generated in my 1Password item. However, I've found that if I dismiss the extension passkey popup then the desktop app does generate a second prompt with the passkey as an option, via Windows Security. I have integrated my 1Password with Windows Hello recently, so that might be why, but I'm not sure. That second popup does work -- I can log in if I pick my passkey from there. This seems to be an issue only for Discord, as far as I know. I have been able to use the extension's passkey prompt successfully on other websites, such as Google and X.28Views0likes2CommentsSevere issue with sync with local apps
Hello, I have a severe sync issues with 1Password account which is very limited, as I need to use the web version that has tons of limitations. I opened a support ticket number 546230, but I didn't receive a response. I already sent all the logs for troubleshooting. Please help, it's urgent. Thank you.16Views0likes1CommentFree account to paid
I have a free account and want to upgrade to the paid versoin, but i don't want to lose my passwords. Will that happen? I also did not save my security key when i signed up for the free account and have no idea how to retrieve it. Any help would be greatly appreciated.24Views0likes1CommentChange the Default Autofill Behavior
Almost all of our passwords (part of a business account with ~12 people) need to use the "Only fill on this exact domain" autofill option, so it would be nice if that could be set as the default. 1Password Version: 8.10.3 Extension Version: 2.8.1 OS Version: Win 11 Browser:_ Chrome Referrer: forum-search:https://1password.community/search?Search=default%20autofill4.2KViews20likes76CommentsHow do I skip password entry and go directly to Windows Hello?
I am using Firefox, the 1Password Firefox extension, and the Windows app in Windows 11. Whenever 1Password locks, it requires my main password to unlock, displaying the message, "You need to enter your account password before you can use Windows Hello." How can I just go directly to Windows Hello, without entering my password? I already have "Unlock using Windows Hello" and "Show Windows Hello prompt automatically" selected in the security settings.150Views0likes7Comments