How long should the account recovery emails take to show up?

pcapdata
pcapdata
Community Member
in Families

I'm recovering my niece and nephews' accounts this weekend. For my nephew, the e-mail showed up pretty much immediately. For my niece, we've waited about 24h and it never showed up. I canceled and re-initiated the recovery and we're still sitting here 15m later waiting for it to show up.

I kinda need to get this knocked out before I travel back home tomorrow, so if anyone can help me figure this out that'd be awesome.

Thanks,
--Peter

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Comments

  • ag_tommy
    ag_tommy

    @pcapdata

    Make sure to check any spam folders. That's often the cause.

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address, so we can continue the conversation there?

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