Windows Hello Prompt Showing Up Even If Masterpassword Is Required

the_john19
the_john19
Community Member
in Desktop betas (Mac, Windows, and Linux)

After a while the app sometimes requires the masterpassword again (even though I didn't restart the app it just says something like "type in your masterpassword to use Windows Hello again"). When it does the Windows Hello prompt still shows up and after I "unlocked" it via Windows Hello I still have to type in the password.. so the Windows Hello prompt is completely unnecessary in this case.

1Password Version: 8.1.2-22.NIGHTLY
Extension Version: 2.0.5
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • PeterG_1P
    PeterG_1P
    edited July 2021

    Hi @the_john19 , that does sound a bit strange. Do you notice if it happens at any particular time, for example, after letting your device go idle for a little while?

    I'll be happy to look into this further for you, if you're interested. If you're able to send screenshots of what you've described, that could be especially helpful for our team (support+windows@1Password.com). We do want to make sure that the login experience is as smooth as possible. 👍

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