[ 2FA False Positive ] Private Internet Access Helpdesk/Support Site

E29037CB
E29037CB
Community Member
edited July 2021 in 1Password in the Browser

Description:
Private Internet Access's Support Site Login is different from its Account Dashboard, wherein the Support Site login doesn't offer 2FA Authentication.

1Password add the Support Site Login Page to the Watchtower's Two-Factor Authentication list.

Screenshot

URL:
Item A:
https://www.privateinternetaccess.com/helpdesk/login/

≠

Item B
https://www.privateinternetaccess.com/account/client-sign-in

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @E29037CB ,

    1Password only takes the base domain name of a URL into account, which is why you are getting the 2FA notification regardless of the different login pages in the suffix of the URL.

    Please edit that login item and add a "2FA" tag to it. That will get rid of the notification banner for you :)

  • E29037CB
    E29037CB
    Community Member

    Adding the 2FA tag removes the 2FA banner. Thanks

  • ag_yaron
    ag_yaron
    1Password Alumni

    Glad I could help :+1:

This discussion has been closed.