Bank not allowing autofill

khb54321khb54321
edited July 23 in 1Password in the Browser

Hi,
I am reporting this in case it's anything that can be addressed within 1Password. I suspect it isn't, and that's okay. Just letting people know.

The login pop up at this site: https://www.rocklandtrust.com
doesn't allow autofill. It does allow paste.

-Kim


1Password Version: 1Password 7 Version 7.8.7.BETA-0 (70807000) 1Passw
Extension Version: Not Provided
OS Version: Mac OS 11.3.1
Sync Type: 1Password.com

Comments

  • ag_tommyag_tommy

    Team Member
    edited July 22

    @khb54321

    I was able to fill the user name in Safari and Chrome. It looks like the page redirects to rocklandtrustoneline.com If you add that URL to your website entry for the login does it fill? That worked for me.

  • Oddly, it doesn't work for me. I started with https://www.rocklandtrustonline.com/. Then I added https://rocklandtrustonline.com. I just added plain old rocklandtrustoneline.com, for kicks, but it still doesn't fill in for me.

  • ag_tommyag_tommy

    Team Member

    @khb54321

    Which version of our extension are you using and which browser?

  • 1Password Version: 1Password 7 Version 7.8.7.BETA-0 (70807000) 1Passw
    Extension Version: Not Provided
    OS Version: Mac OS 11.3.1
    Sync Type: 1Password.com
    Safari
    The extension version that comes with the iP version.

  • ag_tommyag_tommy

    Team Member

    @khb54321

    This how I have my test login setup. The only difference I see is you are using macOS 11.3.1. I'm not sure it if will help but you may wish to try updating macOS. At a minimum you'll have the latest version of macOS.

    For clarification are you able to fill the data but then it does not work or are you unable to fill the data at all?

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