iPhone and iPad Pro app freezes and crashes after a short time

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CrashDDL
CrashDDL
Community Member
in iOS

The 1Password app would freeze up within a minute or so when I go into login details to copy password or username. This seems to be true for both my iPhone 11 Pro MAX and iPad Pro 12.9 (5th Gen) on iOS 14.7 and 15 (Beta 4) as well. It will either freeze up and I am forced to close the app and re-open it or it will crash to desktop. Any help or information on this would be great.

Thanks for looking.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 14.7
Sync Type: DropBox

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @CrashDDL!

    If this happens again, I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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