1PW8 does not accept my master password

haragsdale
haragsdale
Community Member
in Desktop betas (Mac, Windows, and Linux)

Newer Dell laptop running reasonably recent Windows (corp decides), 1PW7 was working fine. I can still use mobile devices, and I can login to 1PW.com with master PW. But 1PW8 says That didn't work, check and try again. 8.1.2-62.BETA.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy
    edited July 2021

    @haragsdale

    Have you recently changed your Password? If so, can you sign in with any previous password you may have used?

  • haragsdale
    haragsdale
    Community Member

    Thanks for response. No, have not changed password in months, maybe worse than that. ;)

  • PeterG_1P
    PeterG_1P
    edited July 2021

    Hi @haragsdale, our team will be happy to look into this for you. Can you send us an email at support+windows@1Password.com, linking to this conversation? We'll dig right in and see what might be going amiss.

This discussion has been closed.