1PW8 does not accept my master password


Newer Dell laptop running reasonably recent Windows (corp decides), 1PW7 was working fine. I can still use mobile devices, and I can login to 1PW.com with master PW. But 1PW8 says That didn't work, check and try again. 8.1.2-62.BETA.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_tommy
    edited July 2021


    Have you recently changed your Password? If so, can you sign in with any previous password you may have used?

  • haragsdale
    Community Member

    Thanks for response. No, have not changed password in months, maybe worse than that. ;)

  • PeterG_1P
    edited July 2021

    Hi @haragsdale, our team will be happy to look into this for you. Can you send us an email at support+windows@1Password.com, linking to this conversation? We'll dig right in and see what might be going amiss.

This discussion has been closed.