Forum Discussion

Former Member's avatar
Former Member
5 years ago

1password crashing when checking the vault

Viewing the vault or items in another vault will cause the application to crash.

This occurred after a recent update from Samsung.

Issue occurs on the following devices:

  • Note 10+ 5G
  • Note 20 Ultra 5G

Replicate:
- View an item that is located in a shared vault. Application Crashes
- View the vaults (Settings -> Vaults). Application Crashes
- iPad iPadOS 14. Works fine.
- Works on all browsers on the local device

Troubleshooting:
- Cleared cache
- Cleared all data
- Removed and reinstalled the application
- Restarted phone

Error:
1Password keeps stopping

App Info
Version 7.7.7

1Password Version: 7.7.7
Extension Version: Not Provided
OS Version: Android 11

android

5 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    @bwh:

    Done ;) I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: JIX-57949-163

  • Former Member's avatar
    Former Member
    5 years ago

    I've mentioned this discussion 605756 in the mail. Will you be able to match it?

  • Former Member's avatar
    Former Member
    5 years ago

    Thank you for the update @bwh! Have you sent us a diagnostics report too?

  • Former Member's avatar
    Former Member
    5 years ago

    Same problem with my Samsung Galaxy S10.
    I have 5 vaults. There is one particular which causes the app to crash when trying to access entries. Also, the app crashes on any attempt to display the vaults via Setting -> Vaults.

  • Former Member's avatar
    Former Member
    5 years ago

    Hi @doanut!

    I would like to ask you to generate a https://support.1password.com/diagnostics/?android and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!