1password crashing when checking the vault

Viewing the vault or items in another vault will cause the application to crash.

This occurred after a recent update from Samsung.

Issue occurs on the following devices:

  • Note 10+ 5G
  • Note 20 Ultra 5G

Replicate:

  • View an item that is located in a shared vault. Application Crashes
  • View the vaults (Settings -> Vaults). Application Crashes
  • iPad iPadOS 14. Works fine.
  • Works on all browsers on the local device

Troubleshooting:

  • Cleared cache
  • Cleared all data
  • Removed and reinstalled the application
  • Restarted phone

Error:
1Password keeps stopping

App Info
Version 7.7.7


1Password Version: 7.7.7
Extension Version: Not Provided
OS Version: Android 11

Comments

  • ag_anaag_ana

    Team Member

    Hi @doanut!

    I would like to ask you to generate a diagnostics report from your Android device and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Same problem with my Samsung Galaxy S10.
    I have 5 vaults. There is one particular which causes the app to crash when trying to access entries. Also, the app crashes on any attempt to display the vaults via Setting -> Vaults.

  • ag_anaag_ana

    Team Member

    Thank you for the update @bwh! Have you sent us a diagnostics report too?

  • I've mentioned this discussion 605756 in the mail. Will you be able to match it?

  • ag_anaag_ana

    Team Member

    @bwh:

    Done ;) I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: JIX-57949-163

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file