Can't move past "Adding your account" screen

vadviktor
vadviktor
Community Member
in Linux

I am able to login on the web and -while detached from the desktop app- on the browser extension, but not on the desktop app. My OS is Manjaro Gnome version. I have another machine that is an older install and there I am logged in to the desktop app (I won't try logging out because I fear I won't be able to log back in, as it currently stands) I installed the app through the "official" AUR https://aur.archlinux.org/packages/1password/.

When I run 1password I can't see any helpful information.

This is all I can see for many minutes:

$ 1password --log debug
INFO  2021-08-01T17:01:13.162 ThreadId(1) [client:typescript] Client starting.
INFO  2021-08-01T17:01:13.245 ThreadId(1) [1P:op-app/src/app.rs:173] Log level=debug
INFO  2021-08-01T17:01:13.245 ThreadId(1) [1P:op-localization/src/lib.rs:155] system locale detected as 'en_IE'
INFO  2021-08-01T17:01:13.245 tokio-runtime-worker(ThreadId(8)) [1P:native-messaging/op-native-core-integration/src/lib.rs:201] Starting IPC listener on 1Password-BrowserSupport
INFO  2021-08-01T17:01:13.245 ThreadId(1) [1P:op-localization/src/lib.rs:181] selected translations for EN_US based on detected locale en-IE
INFO  2021-08-01T17:01:13.245 ThreadId(1) [status:op-app/src/app.rs:201] App::new(1Password for Linux/80101004 (EN_US), /home/ikon/.config/1Password/1password.sqlite)
INFO  2021-08-01T17:01:13.245 tokio-runtime-worker(ThreadId(9)) [1P:op-settings/src/store/json_store.rs:42] Settings file "/home/ikon/.config/1Password/settings/settings.json" missing, using defaults.
INFO  2021-08-01T17:01:13.245 tokio-runtime-worker(ThreadId(8)) [1P:native-messaging/op-native-core-integration/src/lib.rs:218] Active native core integration is awaiting messages
INFO  2021-08-01T17:01:13.245 ThreadId(1) [1P:op-db/src/db.rs:94] Starting DB at version: 20
DEBUG 2021-08-01T17:01:13.245 ThreadId(1) [1P:op-db/src/db.rs:110] Database exists at '/home/ikon/.config/1Password/1password.sqlite'
INFO  2021-08-01T17:01:13.245 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.245 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.245 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.246 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/chromium/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.246 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.246 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.246 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.246 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.252 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/ikon/.mozilla/native-messaging-hosts/com.1password.1password.json
INFO  2021-08-01T17:01:13.252 op_executor:invocation_loop(ThreadId(16)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:85] Successfully installed all native messaging manifests.
DEBUG 2021-08-01T17:01:13.252 tokio-runtime-worker(ThreadId(9)) [1P:op-db/src/transaction.rs:49] COMMIT(tx#1(get_all_accounts))
DEBUG 2021-08-01T17:01:13.252 tokio-runtime-worker(ThreadId(9)) [1P:op-db/src/transaction.rs:49] COMMIT(tx#2(clean_enc_resources))
DEBUG 2021-08-01T17:01:13.254 tokio-runtime-worker(ThreadId(9)) [1P:op-db/src/transaction.rs:49] COMMIT(tx#3(get_watchtower_object))
DEBUG 2021-08-01T17:01:34.967 tokio-runtime-worker(ThreadId(9)) [1P:op-db/src/transaction.rs:49] COMMIT(tx#4(get_config))
DEBUG 2021-08-01T17:01:36.030 tokio-runtime-worker(ThreadId(8)) [1P:op-b5-client/src/internal/keyed_server_connection.rs:158] Session Session ID: EZCPQV5F <redacted url>
DEBUG 2021-08-01T17:01:43.253 tokio-runtime-worker(ThreadId(8)) [1P:op-db/src/transaction.rs:49] COMMIT(tx#5(get_config))

Do you have any suggestions on what I can try next?

1Password Version: 8.1.1
Extension Version: Not Provided
OS Version: Manjaro (Gnome flavour)

Comments

  • Dayton_ag
    Dayton_ag

    Hey there @vadviktor, I am really sorry you're running into this issue! I'll be happy to help get this sorted out for you.

    We've encountered a recent issue with 1Password where, if a security key is added as a two-factor authentication method for a 1Password account, 1Password for Linux isn't able to "fall back" to the authenticator app to request authentication, and gets stuck at the adding account page. Do you possibly have a security key added as an authentication method for your 1Password account?

    The good news is that we have a fix for this issue available in the Beta version of 1Password for Linux - could you download the beta and let me know if you can sign in there? Here's the steps for getting on the Beta channel:

    Use Beta Versions of 1Password - Linux AUR

    Thanks, I look forward to hearing if this resolves this issue for you. :smile: Talk to you soon!

  • vadviktor
    vadviktor
    Community Member

    Hey @Dayton_ag thanks for getting back to me so fast :) Indeed I have multiple keys set up on my account. With the beta I was able to log in with it asking for the OTP. I can wait until the next version is out if you do not have any other means to resolve this issue in 8.1.

  • Dayton_ag
    Dayton_ag

    Hey there @vadviktor, I'm glad to hear that this worked well in the beta! :smile: That confirms that we know what's going on.

    Currently there is no way to resolve the issue within 8.1, as it has to do with 1Password's authentication behavior. That said, it is possible to work around this issue by removing the security keys from your account, adding your account to 1Password for Linux 8.1 (and authenticating with a 6-digit code from your authenticator), and then re-adding your security keys.

  • vadviktor
    vadviktor
    Community Member

    Thanks @Dayton_ag for confirming. I'm good with waiting for the next release. Cheers

  • Dayton_ag
    Dayton_ag

    Not a problem @vadviktor, glad I could help! :smile:

This discussion has been closed.