Setting up account

JCL1967

I am setting up a new 1password Family account. What is the sign-in address?
Thanks

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Dave_1P

Hello @JCL1967! 👋

You can use https://my.1password.com as the sign-in address for a 1Password Families account.

Once you login to your account I recommend that you download and save your Emergency Kit so that you have your sign-in address and Secret Key handy the next time that you need to sign-in on a new device.

Let me know if that helps.

Tertius3

Giving a sign-in address makes sense if you realize that 1Password offers different regions where the account/password data/vaults are stored: US (.com), Canada (.ca), Europe (.eu). Each of these has its own sign-in address.

For new users, this isn't made clear enough before account creation. You're too fast pulled to create the account in the default .com region. At least this is how I experienced it - if it were better explained at account creation time, I would have created a .eu account instead of a .com account.

ag_ana

@Tertius3:

Giving a sign-in address makes sense if you realize that 1Password offers different regions where the account/password data/vaults are stored: US (.com), Canada (.ca), Europe (.eu). Each of these has its own sign-in address.

Indeed :+1:

I would have created a .eu account instead of a .com account.

If you would like to migrate to a .eu account, you can do that if you prefer :+1: You can find the instructions here:

Change your region

Tertius3

Thanks for the guide, but it's already too tedious to move. I have a family account and all members are affected, and I (and probably family member) have a bunch of attached documents that have to be re-uploaded.

By the way, how is the membership handled with this move? According to the guide, I create a new account, move data, and delete the old account. Isn't my membership also deleted with the old account? I don't intend to pay a just started membership again.

ag_ana

Understood @Tertius :+1:

By the way, how is the membership handled with this move? According to the guide, I create a new account, move data, and delete the old account. Isn't my membership also deleted with the old account? I don't intend to pay a just started membership again.

We can transfer the remaining credit from the old account to the new one, so you don't lose the remaining months in your active subscription ;)