Autofill fails for Benefits for WEX app on Android

Autofill does not work on this app:

https://play.google.com/store/apps/details?id=com.lighthouse1.mobilebenefits.dbi

Although 1Password offers to autofill when I first log into the app, the app's login screen reloads with blank fields.


1Password Version: 7.7.7
Extension Version: Not Provided
OS Version: Android 11
Referrer: forum-search:Autofill fails for WEX app on Android

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @tonyle, thank you for alerting us of this filling issue!

    It looks like this app isn't available in my local Play Store for me to download and test. Would you mind confirming the Autofill prompt does pop up and work, but the credentials don't fill appropriately? If that's indeed the case, it's possible that the app is blocking us from filling, but upon your confirmation, I'd be happy to pass this along to our developers to test :)

  • Hi @ag_audrey, that's correct. I can get the Autofill prompt along with the touch keyboard and select the account entry in 1Password, but the fields won't fill in. Thanks!

  • ag_audreyag_audrey

    Team Member

    Hey @tonyle, thank you for your confirmation. I've gone ahead and passed this app to our development team to investigate.

    In the meantime, you can try using our drag and drop feature: https://support.1password.com/getting-started-android/#drag-and-drop-to-fill-in-other-apps

    Let me know if there's anything else we can help you with :)

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