Safari in-form drop down always shows "No items to show."

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valor
valor
Community Member
edited August 2021 in 1Password in the Browser

On my Mac, Safari in-form filling always shows "No items to show" regardless of available logins.
I've attached a screenshot for 1password.community showing the issue -- form says "nope" extension button says "found one!" and fills correctly.

This is happening both in Stable and Beta channels.
The deets:
macOS 11.5.1
1Password 7.8.6 (as well as latest beta)
Safari 14.1.2

Anyone else having the issue or know how to resolve?
Other things I've tried:
.. toggling the extension
.. deleting 1password and reinstalling
.. beta channel
.. stable channel

Works fine with:

  • Firefox 91.0b9 + Extension v2.0.5
  • Chrome 92.0.4515.131 + Extension v2.0.5
  • MS Edge 94.0.972.0 + Extension v2.0.5 ("1Password X" mode)

Comments

  • valor
    valor
    Community Member
    Options

    ...before you ask, I've also tried disabling all other extensions as well to no avail.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @valor!

    For confirmation, is this happening on every website, or just on 1Password.community?

  • valor
    valor
    Community Member
    Options

    Every site, yes

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @valor:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • valor
    valor
    Community Member
    edited August 2021
    Options

    Solved!
    Simple solution provided from support:
    The 1Password inline menu only shows items from the vaults you select in the 1Password preferences.

    Open the 1Password app > Select 1Password 7 in the menu bar > Preferences > Vaults > Ensure that you tick all vaults there.

  • Hello @valor,

    Thank you for updating the steps to solve the issue here. Please let me know if you need anything and have a great day.

    Best regards,

    Nhat Nguyen.
    https://support.1password.com/

    ref: EGQ-51118-363

This discussion has been closed.