My family member's account is frozen. He is on my family account yet he can't get into it.

This has been an issue for 3 years now, my son just gave up on 1password. I'm trying to actually get it working on his laptop before college.

So I keep seeing how he can have two accounts with the same email address (that is bizarre design). I have sent him an invite to his gmail, and he apparently started a trial (don't know how, that's probably the default) which is frozen. I don't see any way to log into the family account since the sign-in address is the same.

How do we move forward? He's on a MacBook Pro 2019, 1Password 7.8.6 (70806001).

1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: macOS 10.15.7
Referrer: forum-search:frozen family member


  • Well, problem solved. I logged into the master account through the browser, deleted his account, created a new invite to the same gmail address. Once he accepted it and I confirmed he was able to use the shared vault.


  • ag_anaag_ana

    Team Member

    Hi @rbotzer!

    Thank you for the update! I am glad to hear that you managed to get to the bottom of this already :+1:

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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