New Safari Extension App unable to unlock

Hello!

Seeing that 1P8 was in early access for the Mac, I wanted to give it a whirl. Installed the new companion extension app (nice -- like the separation to provide easier updates), and I can't seem to get the extension to unlock after following the instructions in the companion. If not a known issue, is there anything I can try or provide? I've tried everything short of rebooting. Beta extensions for Firefox and Edge are working well, and feel much better than 7x on unlocking.

Cheers,
Mitch


1Password Version: 8.2.0-44.BETA
Extension Version: 2.0.6
OS Version: macOS 11.5.1

Comments

  • ag_anaag_ana

    Team Member

    Hi @lwndow!

    Are 1Password 7 and 1Password 8 perhaps both running at the same time when this happens? I wonder if there could be some interference here with Safari not understanding what 1Password app to connect to.

  • Yes, I have the same issue. Disabled 1P7 and the old safari extension, rebooted and they still aren't communicating.

    Almost seems like maybe the wrong companion app was linked for Safari? It doesn't seem to be a beta companion extension.. its just the stand alone store version that is available in the App store.

  • ag_yaronag_yaron

    Team Member
    edited August 15

    Hey guys,

    You'll want to make sure that in 1Password 7's preferences -> Browsers, the "Always keep extension helper running" option is disabled.
    In the new 1Password 8 beta's Preferences -> Browsers, make sure that "Connect with 1Password in the browser" is enabled.

    If you've had to change one of the above, restart your Mac, Make sure that 1Password 7 is closed and is not running in the background, open and unlock the 1Password 8 beta first, then open Safari and see if the extension unlocks when you click it.

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