I can’t get client to load my account

ChrisShort
ChrisShort
Community Member
in Linux

When I try to open my 1Password vaults, the Linux client just sits there and never loads. I’m running Fedora 34.

Anyone experience this?

Comments

  • Fooligan
    Fooligan
    Community Member

    I am having the same experience. After I enter my credentials on the login screen it gets stuck at the "Adding your account. This may take a minute..."

    Distributor ID: Ubuntu
Description:    Ubuntu 20.04.2 LTS
Release:    20.04
Codename:   focal
1password --version = 8.1.1
  • Fooligan
    Fooligan
    Community Member
    edited August 2021

    @ChrisShort

    FYI, I was able to fix this issue by installing the beta (8.1.2-82.BETA) from the snap repo.

    Edit:
    Or you could switch the repo from stable to edge.

  • ChrisShort
    ChrisShort
    Community Member
    edited August 2021

    [REMOVED}

  • ChrisShort
    ChrisShort
    Community Member

    That worked. Thank you.

  • Dayton_ag
    Dayton_ag

    Hey all! Just wanted to pop in and apologize for the trouble - this is most likely related to an issue associated with 1Password accounts that have security keys enabled - 1Password for Linux was having an issue where it couldn't "fall back" and prompt a user for a 6-digit code to authenticate, so 1Password was left in a permanent state of waiting for data from the server, while the server waited patiently for the proper authentication token. There's a fix up for this in the current beta, which can be installed using steps found here:

    Use a beta version of 1Password - Linux

    I apologize again for the trouble, and I hope that explanation is helpful! :smile:

This discussion has been closed.