Expired family link and now I need. help with recovery

WJessie
WJessie
Community Member
in Families

I was 99.9% sure of the new password I changed but apparently it's not correct. I tried to recover by asking my family member to help me out but he said he forgot to click "accept" when the email came through to confirm adding him as a family member on 1password. Is there anyway around this? I've looked through the 1password recommendations via mac but no success. My next step is to delete the account- but would like to avoid if possible. Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
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Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @WJessie!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password:

    If you forgot your Master Password or you can’t unlock 1Password

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you (in case you added additional people than the friend you mentioned in your post):

    Recover accounts for family or team members

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

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