Unable to login to 1PW 8 for Windows

path0g3n
path0g3n
Community Member
in Desktop betas (Mac, Windows, and Linux)

I recently downloaded and installed 1PW 8 Beta for Windows and attempted to log in but continue to get the following error: "We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again."

I am able to log in online (via the 1password website) and have utilized the auto-fill function from the web. I am positive the information and credentials are accurate. Any help would be much appreciated.

1Password Version: 8.2.0-56.BETA
Extension Version: 2.0.5
OS Version: Windows 10 Enterprise

Comments

  • Joshua_ag
    Joshua_ag

    Hi @path0g3n,

    Thanks for testing out 1Password 8. I'm sorry you are having trouble with signing into 1Password 8.

    From your description it sounds like everything should be working.

    I'd like to ask you to create a diagnostics report from your Windows PC:

    1. Open 1Password.
    2. Press Ctrl + , on your keyboard.
    3. Click Advanced in the new window that appears.
    4. Click Send Diagnostics.
    5. Click Reveal.
    6. Attach the .1pdiagnostics file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Pampu
    Pampu
    Community Member

    Hi there,

    is there already any solution for this problem?

    Thanks in advance.

    Kind regards
    Dominik Herzog

  • PeterG_1P
    PeterG_1P

    Hello @Pampu , thanks for your question. There's no one answer, because this is an error with multiple causes, so the specifics will depend on your system. If you're encountering this error, do send us an email at support+windows@1Password.com, and our team will help you set things right! 👍

  • Petah69
    Petah69
    Community Member

    I have the same problem - i just sent a message with my diagnostic log to the above mentioned email address...

    the Screenshots look awesome - can't wait :-)

  • ag_ana
    ag_ana
    1Password Alumni

    @Petah69:

    Thank you! Have you received a ticket number already?

  • Petah69
    Petah69
    Community Member

    Good Morning - thanks yes and i also received a solution...
    Apparently my Company VPN was either blocking something or intercepting SSL Traffic... without VPN Connection i could connect the App to my Account again.
    After i have successfully established the App <> 1Password Account Connection it seems to work even with active VPN Connection (so apparently only the inital connection has issues when VPN/Proxy is interfering) ...

    thanks again

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the update @Petah69!

  • Petah69
    Petah69
    Community Member

    @ag_ana just a minor update - apparently the desktop app is still not working from within our company vpn
    i just created a new credential using the Browser plugin (which still works fine)
    Credential is available within the Browser Plugin and shows via Web Access

    The Desktop App still does not show this new credential...
    it's not a big deal for my for now since i have a workaround - but i thought i'd let you know...

  • PeterG_1P
    PeterG_1P

    Hi @Petah69 , thanks for this update. This is an issue our developers are actively working on, and we'll hope to have more updates for you soon. Thank you for your patience as we get this worked out! 👍

This discussion has been closed.