Does family plan require individual plan?

PapaCary
PapaCary
Community Member
in Families

I had been using an individual plan for a while and upgraded (?) to a Family Plan. The only plan to show up in my subscriptions area of App Store was the individual plan to manage but wasn't too concerned about it.

This month I was charged for my individual plan ($35.99), and then my Family Plan ($59.85). Is this how their subscription model works? Do I have to have the individual plan to keep the Family plan?

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Comments

  • ag_tommy
    ag_tommy

    @PapaCary

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address, so we can continue the conversation there? One of my email support colleagues will be glad to help you sort through this.

  • ag_tommy
    ag_tommy

    @PapaCary

    Correction, it looks like you have emailed us already. Please continue that discussion.

    ref: HNJ-64196-134

  • PapaCary
    PapaCary
    Community Member

    Thank you much!

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Lars, you are very welcome @PapaCary :)

This discussion has been closed.