Ubuntu package manager install instructions seem to be a bit wrong

edited August 24 in Linux

When I originally installed 1password on this particular linux computer (kde neon latest) I believe I followed the instructions on how to add the application through the package manager and apt found here. A few days or maybe a week ago, I started to get the following error when updating with apt:

The following signatures couldn't be verified because the public key is not available: NO_PUBKEY AC2D62742012EA22

W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://downloads.1password.com/linux/debian/amd64 stable InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY AC2D62742012EA22
W: Failed to fetch https://downloads.1password.com/linux/debian/amd64/dists/stable/InRelease  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY AC2D62742012EA22
W: Some index files failed to download. They have been ignored, or old ones used instead.

I tried to confirm that the key was in fact there. I re-ran the instructions provided at the install-linux link above, I even ran

sudo apt-key adv --keyserver keyserver.ubuntu.com --recv-keys AC2D62742012EA22          

to get the keys from the main ubuntu key server to fix this, but the errors persisted

Finally, I just downloaded the .deb package from your site and ran it, and now everything is fine. The apt-get update now processes the 1password repo with no errors

There appears to be some difference in what that .deb package does regarding keys, and what your instructions provide.

Any idea what that difference is, and if the website can e updated. Or, if the right answer is just 'use the deb' should the apt instructions be removed?

Thanks


1Password Version: 8.2.0
Extension Version: Not Provided
OS Version: KDE neon User Ed. v:5.22 20.04LTS/focal

Comments

  • PeterG_1PPeterG_1P

    Team Member

    Hey @sillyotter, thanks for taking the time to describe this in detail. 👋

    My understanding is that this issue was created by a change in how we host the public key. Fortunately, that was a one-time thing, and it shouldn't cause any further issues from here - so you should be able to install from either the .deb or the apt package manager in the future. That also means that the installation instructions that are up at https://support.1password.com/install-linux/ should still be good - and I just verified this by replicating the install myself on a KDE setup. 😃

    My apologies for the disruption, and thank you again for reporting this. Feel free to let me know if there's anything more we can help with from here to make sure 1Password works properly for you!

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