1password app not syncing with main vault

Hello,

I've been using 1password for years, and it was set to sync with a Dropbox vault. I switched to the online vault by 1password a few years ago.
In the last months, I noticed the passwords created or changed from my Android app don't sync, and I don't see the changes on the website or in the desktop app.
Today, I see that "Dropbox sync" is still activated in my Android app. Could this be the reason why it doesn't sync with the main vault ?
How can fix the problem without loosing any data ?


1Password Version: 7.7.7 for Android
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @JeeP09, welcome to the Forum! I'm sorry for the syncing confusion.

    Since you have both a standalone vault and a 1Password account, any items you saved using 1Password for Android would have saved to your standalone vault synced via Dropbox, not your 1Password account. All you'll need to do is migrate your data from your standalone vault to your 1Password account :)

    Before doing so, please send us a diagnostic report so we can confirm your 1Password set up and make sure you don't lose any data: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected].

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/123120/1password-app-not-syncing-with-main-vault
    • Your forum username: JeeP09

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once we see the diagnostic report, we'll be able to better assist you. Thank you in advance!

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