Master Password not working on Mac App

PeteSK
PeteSK
Community Member
in Mac

Hi, I recently changed my master password for security reasons. I use an iMac and the Mac app and have the latest 1Password update. I changed the password using the 1Password web login. This worked (Profile/change password etc). However, when I go to my iMac and open the app it will not accept the new master password and I have to use the old one. This is the same for the safari extension too. Any help[ in understanding why would be appreciated. Thx

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:master Password

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @PeteSK!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ZZD-52166-425

This discussion has been closed.