re-import .1pux file

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Comments

  • wizard86pzwizard86pz
    Community Member

    Hello there,
    @Ben I'm here for a close friend, that left my 1Password Family to found a new one on his own. He exported everything he needs in the .1pux format and he is hopeless to find a near solution.

    Here just to underline again , after to have seen every message of this thread, that the implementation of this feature is really crucial.

  • PeterG_1PPeterG_1P

    Team Member

    Hi @wizard86pz, thanks for letting us know about this.

    As Ben mentioned, this is a priority and one that's being worked on as we speak. And we can't wait to roll it out!

    In the meantime, I'd suggest your friend send a brief email to [email protected], and we'll be happy to provide customized help if import is needed on a quicker timeframe. Thank you 🙏

  • wizard86pzwizard86pz
    Community Member

    Hi @PeterG_1P. My friend already asked for help, before to ask help to me, but there is no possible "customized help" you mentioned:

    The exported file is in just a format that is not possible to use (for import) by any web/desktop app from 1Password/AgileBits. That's all.

    I've written the past post to underline the necessity to have this.

    I have to say that this is not your fault, because you warn users that reach the export instructions page:

    But still...

  • PeterG_1PPeterG_1P

    Team Member

    Hi @wizard86pz, my apologies for the confusion.

    First, we recognize that it's important for you (and your friend) to be able to import data in a way that works for you, and as I mentioned this is something our developers are working on right now - so we're putting permanent solutions in place so that in these kinds of cases, you ideally won't even need us to help in the future.

    In the meantime, there is customized help available, which is why I suggested contacting us. It is provided by technical specialists here at 1Password, and so I apologize for the missed communication with my teammate - not everyone at 1Password was aware of it. But I did suggest that we could help because we do have the means to do so, and are still happy to assist if your friend needs. I'll do my best to provide a more direct path to the appropriate specialist in the future, too, so that you get help that's most effective for your situation.

  • wizard86pzwizard86pz
    Community Member

    Thanks Peter, in the end, the issue has been circumvented thanks to a support specialist.

  • PeterG_1PPeterG_1P

    Team Member

    Thank you for letting me know, @wizard86pz. We're doing what we can to prevent this issue from occurring in the future, too. 👍

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