Problems with the app on ASUS with Chrome OS.

JameyPennington
JameyPennington
Community Member
in Android

Made the switch today. Works great in the Chrome browsers but the app freezes for a minute and then just gives me a black screen on my ASUS running ChromeOS. Thoughts?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:"chrome os"

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @JameyPennington!

    What version of 1Password app are you using at the moment?

  • JameyPennington
    JameyPennington
    Community Member

    7.7.7

  • JameyPennington
    JameyPennington
    Community Member

    See this after about 20 seconds and manipulating the popup about the app isn't responding.

  • JameyPennington
    JameyPennington
    Community Member

    Anyone have any more information about this?

  • ag_audrey
    ag_audrey
    1Password Alumni
    edited September 2021

    Hey @JameyPennington, thank you for reporting this bug. This is certainly not the expected behaviour for 1Password for Android!

    Could you answer a few questions:
    1. Are you launching the app directly or launching the app via Autofill?
    2. You mentioned this black screen appears after 20 seconds. If you're launching the app directly, could you tell me if the black screen appears after a consistent 20 seconds no matter what, or is it only after you've tapped a specific button or entered a specific vault?
    3. As long as you still have access to 1Password.com via browser, have you had a chance to reinstall the Android app?

    I look forward to hearing back from you :)

This discussion has been closed.