Hi - browser version works fine, but desktop version won't accept my master password. Ideas?

browser version works fine, but desktop version won't accept my master password. Ideas?


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Referrer: forum-search:Hi - browser version works fine, but desktop version won't accept my master password. Ideas?

Comments

  • @BarryWB

    When was the last time you were able to access the desktop app on your computer? Have you recently changed your account password? If you try your old account password first, are you able to sign in and sync your data that way?

  • Thank you Chantelle - you were right on the money!! Old master password worked perfectly, and then it asked me for my new one and then everything opened up fine. I appreciate your help!!

  • ag_tommyag_tommy

    Team Member

    On behalf of Chantelle, you're welcome.

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