Hi - browser version works fine, but desktop version won't accept my master password. Ideas?

BarryWB
BarryWB
Community Member
in 1Password in the Browser

browser version works fine, but desktop version won't accept my master password. Ideas?

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Referrer: forum-search:Hi - browser version works fine, but desktop version won't accept my master password. Ideas?

Comments

  • ag_chantelle
    ag_chantelle

    @BarryWB

    When was the last time you were able to access the desktop app on your computer? Have you recently changed your account password? If you try your old account password first, are you able to sign in and sync your data that way?

  • BarryWB
    BarryWB
    Community Member

    Thank you Chantelle - you were right on the money!! Old master password worked perfectly, and then it asked me for my new one and then everything opened up fine. I appreciate your help!!

  • ag_tommy
    ag_tommy

    On behalf of Chantelle, you're welcome.

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