Desktop app won't open

robtorobto
edited September 13 in Windows

1password is working fine in my browser, but I can't open the desktop app. I go to Start > 1password, click, and nothing happens. I am using Windows 365.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Hi

    Few things you can check on your own
    1. no such thing as windows 365 , there is windows 7 or 10 and there is office 365 , I dont think office have anything to do with 1password
    2. try to execute 1password from the command, and see if it return any errors

    To open 1password from the command line, right click the shortcut and see the .exe path
    copy this path and enter it in a command line window, either powershell or command prompt

    the error, if any, should help see what is wrong

  • ag_anaag_ana

    Team Member

    Hi @robto!

    When this happens, do you see 1Password mini running in your notifications bar? If so, are you able to launch it from there?

  • ag_anaag_ana

    Team Member

    @shishini:

    1. no such thing as windows 365 , there is windows 7 or 10 and there is office 365 , I dont think office have anything to do with 1password

    Windows 365 is actually a new service from Microsoft: https://www.microsoft.com/en-us/windows-365

  • Thanks for the suggestions. It is now opening from the Start Menu again, so I didn't get to try these. Will try to remember to run from command line if it happens again.

  • 1P_Claudio1P_Claudio

    Team Member

    Thanks for the update @robto and I'm pleased to hear that you're able to open 1Password again normally. If you experience any more issues at all please be sure to let us know and we'll be happy to look into things further with you. :)

  • ag_anaag_ana

    Team Member

    That is great to hear @robto, thank you for the update! We are here should this happen again :)

  • OK, so it's doing it again. Here's what I've found out:
    I can't launch it from the command line.
    I can see 1Password mini and I can launch it from there by using Settings > Show 1Password.

    Any suggestions?

  • ag_anaag_ana

    Team Member

    @robto:

    The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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