I have a family package of 1password and added a new user. The new user has been successfully set up and can login on the web and access all vaults. They are using a Mac that was from a previous user. The Mac has been newly set up for them but the 1Password app was previously installed. When we try to login with the new user's master password, the app wont accept it. We tried removing the app and installing the app fresh; it still wont accept the master password to complete the new user set up. Master password still works on web so account is accurate.
1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: Mac OS 11.5.2