Dropbox sync unreliable

nilrog
nilrog
Community Member
in iOS

Not sure where to post this but here it goes...

I'm using the latest Mac AppStore version and 1Password4 for iOS. And i'm seeing issues where password changes are not synced between devices.

Example:
I just changed one password in the Mac App. And it has now been 5 mins since that change and the new password still doesn't show in my iPhone. Forcing a sync on the iPhone does not help.

Comments

  • khad
    khad
    1Password Alumni

    To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    In 1Password 3.8 for Mac, just select Help > Troubleshooting > Diagnostics Report from the menu bar.

    If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:

    http://discussions.agilebits.com/discussion/12057/create-a-diagnostics-report-to-help-agilebits-help-you/

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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