1Password not working with sites that use Healthsafe ID.

cindyjrob

I'm going to repost a question from someone else that I never saw an answer to:

Two sites I access use Healthsafe ID to manage logons. When I visit the websites (see below) I use the 1Password browser extension to try to populate the user/password in the logon boxes but it always redirects me to one generic site, healthsafe-id, that has no password gateway. The only way I can log in is to copy/paste the password rather than use the 1Password browser extension. Error occurs with both Safari and Chrome. Is anyone else having this problem? Any suggestions? BTW, it seems to work with Apple Keychain.
https://accounts.myuhc.com
https://healthsafeid.optumbank.com

Thanks!

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1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: mac 11.6

ag_ana

Hi @cindyjrob!

it always redirects me to one generic site, healthsafe-id, that has no password gateway.

Can you please share the full URL to this site you are being redirected to? Also, what do you mean by "password gateway"?

cindyjrob

It's https://healthsafe-id.com/. This is the description:
What is HealthSafe ID?
HealthSafe ID is our new sign-in that gives you access to your benefits with the ease of one username and password.

So, when I try to log into myuhc.com, using the website https://accounts.myuhc.com, with the 1Password extension, it redirects me to healthsafe id, which gets me nowhere. I hope that makes sense.

ag_chantelle

@cindyjrob

I tried accessing the URLs you've shared and whether I click on them directly, or paste them into my browser address bar - they always lead me to the landing page you've mentioned. I suspect the URL you have saved in your Login item for your HealthSafe ID might be the culprit here.

When I search for HealthSafe ID, the login landing page brings me to this URL: HealthSafe ID. Note, it has a string appended that seems to be necessary to access the Login page. If you copy and save this URL in your Login item for your HealthSafe ID, does it behave as expected?

cindyjrob

Hi. I've tried it by saving BOTH URLs. The original site's (https://accounts.myuhc.com) and the healthsafe site. Both lead right back to that landing page. What do you mean when you say it has a string appended?

cindyjrob

I think I misunderstood. Can you explain more about the string? Like, when I click on that link there's something else with it?

cindyjrob

OK, I see what you mean. Yes, I copied the whole string. It took me to the correct place, with a login point, and it filled the login and password. BUT, every time I click log in it takes me to a place that says Page Expired. I did it three times.

ag_chantelle

@cindyjrob

As far as I can tell, the site won't allow you to sign in unless you've manually navigated to their login form. Even if I've navigated to the form, copied the URL and pasted it into a new browser tab - I get the same generic landing page.

To confirm, if you search Google for MyHealth ID and go to the login page from there, are you able to autofill your credentials from the Login form fields that way? Does it allow you to sign in?

cindyjrob

No, it doesn't. I've tried everything. I guess I'll try to contact their support desk. It's odd that it works with Apple Keychain. Thanks so much for your help, though. And quick responses.

ag_chantelle

@cindyjrob

There's definitely some unorthodox behaviour in the refresh or access to their login portals. I suspect it's because they assign a dynamic URL to each session, which does make it a little troubling. That said, I was able to save and fill a Login for each site and successfully fill the credentials from 1Password in Chrome. To illustrate, I recorded the steps for you here:

For healthsafeid.optumbank.com - Optum Bank recording
For accounts.myuhc.com - My UHC recording

Can you try replicating these steps, with your own credentials, and let me know if it improves your filling experience?

cindyjrob

Wow. Thank you for going through all that trouble. Once I'm ON the website, I can unlock 1Password and copy the information. The problem is that 1Password always wants to OPEN and fill. Which takes me to the dead-end website. How do I replicate what you did? In other words, when I'm on a website, at the login point (navigating to it manually), how do I get 1Password to just fill. Not open and fill? If I could just do that, it would be great. Again, I hope that makes sense. Again, thank you!

ag_ana

@cindyjrob:

Which takes me to the dead-end website. How do I replicate what you did? In other words, when I'm on a website, at the login point (navigating to it manually), how do I get 1Password to just fill. Not open and fill?

Can you confirm what version of the 1Password browser extension you are using?

cindyjrob

7.8.7 on the desktop
2.0.5 for extension

ag_yaron

Hey @cindyjrob ,

Let's make sure the URLs in your login items are correct. For optumbank, make sure the website's URL in the login item is https://www.optumbank.com/ . If it is different, edit the login item and change the website field to "https://www.optumbank.com/" , then save the changes.

For myuhc , make sure the website URL in 1Password is https://prod.member.myuhc.com/ .

Once you have these URLs in their respective login entries in 1Password, you should be able to autofill instead of "Open and fill" when you reach the login page of the website.