1p8 unable to sign in at all

tdube

Long time user tried a couple times prior on 1p8 releases but still no luck unable to sign in red text "We weren't able to sign into your account" I'm 1P Family user and would love to try out 1p8 but still no luck.. I checked I don't have 2FA turned on either.. I was on macOS 11.5 as well still had same problem.

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1Password Version: 8.2.2-39.BETA
Extension Version: 8.2.2-39.BETA
OS Version: macOS 12 latest beta

ag_ana

Hi @tdube!

Sorry to hear about this! I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

1. Open 1Password.
2. Click 1Password in the menu bar.
3. Click Preferences.
4. Click Advanced in the new window that appears.
5. Click Send Diagnostics.
6. Click Reveal.
7. Attach the .1pdiagnostics file saved in that folder to your message.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

tdube

TY @ag_ana - I've just sent email to above w/ the diag report attached - [#TXS-39937-755] was created.. Cheers - Todd

ag_ana

@tdube:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: TXS-39937-755

tdube

I can help diagnose things as well, etc... TY!

ag_ana

Thank you, we appreciate the help! :)

cobrasys

I have the same problem. I have the Early Access client working on my home machine (Win10), but can't seem to be able to login on my work machine (also Win10). I do have 2FA enabled (Security Key and TOTP), which I can (but would really rather not) try to disable to see if it works...

tdube

@cobrasys heard from support on my ticket - its features they hope to be adding soon due to how I connect to interview via virtual proxy for work... Its in 1P7 but 1P8 as they started from ground up - they will be adding soon I hope... till then 1P7 it is...

cobrasys

@tdube thanks for the heads-up. I was about to come here to say that I tried looking at the logs and saw it was a proxy issue as well. I'm in a similar situation that some people mentioned in another forum post: https://1password.community/discussion/121584/proxy-support

Back to v7 it is then. It's sad to have to use 7 when I can use 8 on my home computer and it's so much better... 😭

Blake

Sorry for the trouble @tdube @cobrasys! 😞

We're definitely eager to bring Proxy support to 1Password 8, stay tuned for updates on this space!

tdube

Patiently waiting 😊

cobrasys

Same. 😉

ag_ana

:+1: :)

FFF

same here

PeterG_1P

Hi folks, thanks for your votes and feedback here!

For anyone who is still encountering issues with 1Password 8 and your network setup (including proxy, VPN, you name it), feel free to contact us at the appropriate email addresses. 👇 We'd love to understand what about your setup we need to be taking into account to make things work for you.

Here's where you can reach our specialist teams:

Windows: support+windows@1Password.com
Mac: support+mac@1Password.com
Linux: support+linux@1Password.com

The team member who replies will likely ask for specifics of your setup, so that we can pass that information on to our developers to inform future updates to 1Password 8.

Thanks again for participating in the Beta release, and for letting us know where you see room for improvement. We hope to hear from you!

tdube

THANKS sorry I forgot to respond!!

ag_tommy

No worries @tdube If you experience any troubles please let us know.