1Password iOS extension only shows 1 account

matthew2

So I am logged into both my accounts on the actual app (checked) but in the extension only 1 of my accounts show up when I click the icon to change accounts I see all accounts and just 1 of my accounts (personal) but not my teams account.

Any ideas why?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Ben

Hi @matthew2

I'd be happy to help you get to the bottom of this. Are both of these accounts through 1Password.com, or is one a standalone vault?

Ben

matthew2

Both are 1password.com accounts :)

Ben

Thanks @matthew2. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/123520/1password-ios-extension-only-shows-1-account#latest
• Your forum username: matthew2

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

matthew2

Done support ID is RLW-41649-176.

Thanks

Ben

Great; thank you! We'll take a look at the logs and get back to you via email. :)

Ben

ref: RLW-41649-176

elyscape

I’m experiencing this issue as well. I went ahead and sent in diagnostic info as well. The support ID I received back is: #SHB-46315-367

Ben

Thanks, @elyscape. I see we've received your email and are investigating. :+1:

Ben

ref: SHB-46315-367