7.7.8 crashes

konstantinos

Hi. I just installed the ultimate version of 1password but it crashes from the very first moment.

I’m still running the 12.5.4 on my iPhone 6.

Please need help as I manage all my passwords through 1password.

Thank you.

konstantinos

From the Purchase history i cannot find solution and I’ve already tried to reinstall the app.

Jack.P_1P

Hi @konstantinos:

Thanks for reaching out about this. I see we're tracking this internally so I've added you as an affected user.

I'd like to ask you to create a diagnostics report from your iOS device if you're able to:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/123522/7-7-8-crashes#latest
• Your forum username: konstantinos

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

konstantinos

I can’t send the diagnostic report as it’s impossible to open the 1Password app. Thanks @jack.platten

Jack.P_1P

@konstantinos:

Thanks for letting me know. It's no problem in that case, as we do have multiple reports of this and are investigating.

opwuser

identical issue here too. thanks for flagging konstantinos, and thanks for letting us know it’s being studied, Jack. 12.5.4 on OG Air here.

If a fix is not imminent, please enable the “download older version” option in the App Store. I know from a recent experience with another app that this is possible now. Thanks.

ag_ana

Thank you for the feedback @opwuser, I will let the team know that you are also experiencing this. Thank you for your patience so far!

baumbcl

I have the same problem like Konstantinos since the last update.

Jack.P_1P

Hi @baumbcl, thanks for the feedback. I'll add you as affected to this issue as well. Thank you for your patience!

ref: apple-5494

gvb

Please add me as affected user. 1Password is closing immediately after trying to open it. I'm running IOS 12.5.4 on Iphone 6. This a new matter as it has been running seemlessly for a long time. 1Password version 7.8

Jack.P_1P

Hi @gvb:

I've added you as an affected user. Thank you for your patience on this.

konstantinos

7.8.1 THANK YOUUUU

teasip

Same here. iPhone 6 with 12.5.4.

Jack.P_1P

Hi all,

1Password for iOS 7.8.1 with a fix for this crash is propagating through the App Store now, and should be available to update on your device very soon, if not already.

We appreciate your patience on getting this resolved.

Cheers!