2FA not accepted

System
System
in iOS
This discussion was created from comments split from: iOS 15 Support.

Comments

  • Doofus
    Doofus
    Community Member

    Not for me. It asks for 2FA authentication, which was never required before. The Authenticator code that I enter never works. A bit of documentation would help. Am I suppoed to update to a new version? If so, I don't find any mention of it.

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Doofus!

    Am I suppoed to update to a new version?

    What version of 1Password are you using at the moment, and on what version of iOS?

  • Doofus
    Doofus
    Community Member

    1P: 7.8
    iOS: 15.0

    I have been running 7.8 for a couple of weeks. I just updated to iOS 15 yesterday.

  • ag_ana
    ag_ana
    1Password Alumni

    @Doofus:

    Thank you! You are on the latest version, so there are no other updates for you. Can you confirm if the time on your device is actually correct? That is the typical reason why codes are not accepted.

    A good resource that makes it easy to check this is the following website:

    https://time.is/

    After making sure the time is the same on every one of your devices, your authenticator codes should be accepted.

This discussion has been closed.