1 Password desktop application wont open with the correct password

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ups3270
ups3270
Community Member
in Mac

I want to open 1 Password desktop version 7.7 . I am running Mac OS 10.5.7. I can open the 1 password in Google Chrome, but I can not open mini password or 1 password desktop application with the same password. Pls help. Thanks,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @ups3270!

    Do you by chance have a Primary vault in the 1Password for Mac app? The way 1Password unlocks is:

    • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
    • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
    • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    If you are using a 1Password membership we generally recommend removing the Primary vault. From what you are describing, it sounds like this is what could be causing the difference.

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