Integrate with the 1Password app stopped working

Fooligan
Fooligan
Community Member
in Linux

I have been on vacation for the last week and I upgraded my system, rebooted, and am now having an issue where the browser extensions are not communicating the lock state between the main 1Password app and Firefox or Google Chrome (google-chrome).

It says "Loading..." when I click on the extension for about a second and then it prompts me for my master password in the extension. Here is a screen capture that the log shows when I click on the extension:

I have tried the following:
1. Disabled the browser integration in the main 1Password app, rebooted, and then re-enabled the browser integration.
2. Disabled the 1Password app integration in the Firefox and Google Chrome extensions and then re-enabled the app integration.

Is there any other troubleshooting I can do to try and get auto-unlock working?

1Password Version: 8.2.2 (80202061)
Extension Version: 2.0.7
OS Version: Ubuntu 20.04.3 LTS

Comments

  • PeterG_1P
    PeterG_1P
    edited September 2021

    Hi @Fooligan, I'm sorry to hear about this. We'd love to investigate it further for you. If you can send us a message at support+linux@1Password.com, we'll be happy to get to the bottom of what's happened here.

    It'd be great to have some diagnostics from the 1Password for Linux app too, so we can check out the specifics. Here's how you can get those:

    How to Send Us Diagnostics from Your Linux Device

    1. Open the 1Password for Linux app on your device
    2. Press alt. A menu will appear at the top of the 1Password window. Click the 3-dot icon (...).
    3. Select File > Settings > Advanced > Send Diagnostics.
    4. Select Reveal to see the directory where the diagnostic file was generated.

    We'll make sure to get this set right for you as quickly as possible. Thanks again for letting us know of the issue!

  • Fooligan
    Fooligan
    Community Member

    Hi @PeterG_1P, I have sent in my diagnostic report and referenced this thread in the email. Thanks for the help.

  • PeterG_1P
    PeterG_1P

    Acknowledged, we got it! Thanks @Fooligan. I'll dig right in on this. We'll continue the conversation over there. 👍

  • xuanruiqi
    xuanruiqi
    Community Member

    Hey, I'm experiencing the exactly same issue. I'm on Arch Linux.
    I've also sent my diagnostics, FYI.

  • Blake
    Blake

    Thanks for sending those in @xuanruiqi!

    Could you provide the Support ID you should've received in an auto-reply to your email to us? It'll look something like [#ABC-12345-678]

  • Stanislav
    Stanislav
    Community Member
    edited September 2021

    Have something like that, all logs sent to support+linux@1password.com and my ID was VWD-57381-665

  • xuanruiqi
    xuanruiqi
    Community Member

    I'm actually on Beta, but I see people reporting the same bug on Beta as well. Strangely I didn't get an autoreply. But someone reached out to me manually; I'll make sure to refer them to you.

  • Fooligan
    Fooligan
    Community Member

    This issue appears to be fixed after last nights update to 1Password. I have moved over to the BETA channel and am currently running 8.2.2-80202072.

  • felixoi
    felixoi
    Community Member

    If someone still experiences this issue, you can try this quick fix: https://1password.community/discussion/comment/613635/#Comment_613635

  • Blake
    Blake

    Thanks for the update @Fooligan! 💙

    If anyone else in this thread is still encountering issues with 1Password for Linux integrating into 1Password in your Browser, please make sure you've updated to the latest 1Password for Linux Beta Build.

    https://releases.1password.com/linux/beta/

  • 1P_Claudio
    1P_Claudio

    Thank you @Stanislav, just circling back so we can link things up. We'll keep working with you directly over email. :)

    ref: VWD-57381-665

This discussion has been closed.