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Fooligan's avatar
Fooligan
Dedicated Contributor
5 years ago

Integrate with the 1Password app stopped working

I have been on vacation for the last week and I upgraded my system, rebooted, and am now having an issue where the browser extensions are not communicating the lock state between the main 1Password app and Firefox or Google Chrome (google-chrome).

It says "Loading..." when I click on the extension for about a second and then it prompts me for my master password in the extension. Here is a screen capture that the log shows when I click on the extension:

I have tried the following:
1. Disabled the browser integration in the main 1Password app, rebooted, and then re-enabled the browser integration.
2. Disabled the 1Password app integration in the Firefox and Google Chrome extensions and then re-enabled the app integration.

Is there any other troubleshooting I can do to try and get auto-unlock working?

1Password Version: 8.2.2 (80202061)
Extension Version: 2.0.7
OS Version: Ubuntu 20.04.3 LTS

linux

11 Replies

  • 1P_Claudio's avatar
    1P_Claudio
    Icon for 1Password Team rank1Password Team
    5 years ago

    Thank you @Stanislav, just circling back so we can link things up. We'll keep working with you directly over email. :)

    ref: VWD-57381-665

  • Former Member's avatar
    Former Member
    5 years ago

    If someone still experiences this issue, you can try this quick fix: https://1password.community/discussion/comment/613635/#Comment_613635

  • Fooligan's avatar
    Fooligan
    Dedicated Contributor
    5 years ago

    This issue appears to be fixed after last nights update to 1Password. I have moved over to the BETA channel and am currently running 8.2.2-80202072.

  • Former Member's avatar
    Former Member
    5 years ago

    I'm actually on Beta, but I see people reporting the same bug on Beta as well. Strangely I didn't get an autoreply. But someone reached out to me manually; I'll make sure to refer them to you.

  • Former Member's avatar
    Former Member
    5 years ago

    Have something like that, all logs sent to mailto:support+linux@1password.com and my ID was VWD-57381-665

  • 1P_Blake's avatar
    1P_Blake
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for sending those in @xuanruiqi!

    Could you provide the Support ID you should've received in an auto-reply to your email to us? It'll look something like [#ABC-12345-678]

  • Former Member's avatar
    Former Member
    5 years ago

    Hey, I'm experiencing the exactly same issue. I'm on Arch Linux.
    I've also sent my diagnostics, FYI.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Acknowledged, we got it! Thanks Fooligan. I'll dig right in on this. We'll continue the conversation over there. 👍

  • Fooligan's avatar
    Fooligan
    Dedicated Contributor
    5 years ago

    Hi 1P_PeterG, I have sent in my diagnostic report and referenced this thread in the email. Thanks for the help.