App doesn't stay signed in

sjtspradeep
sjtspradeep
Community Member
in iOS

I recently installed the app, but I am logged out every time I open the app and have to enter my password again. I'm not sure if I need to do anything different.

Comments

  • Toast442
    Toast442
    Community Member

    I've seen this too - trying to debug another problem (the new safari extension just doesn't work for me) I've deleted and reinstalled, and for the first few launches of 1Passsword after adding the account back in, I get this same screen. For me, it eventually quits asking after maybe two or three time going through this.

  • Jack.P_1P
    Jack.P_1P

    Hi @sjtspradeep and @Toast442:

    Thanks for letting us know you're experiencing this issue that we're actively tracking. What we've seen fixes this issue is open 1Password for iOS, authenticate again when it asks you to, and then immediately force close the app after authenticating. This should keep it from happening again.

    Cheers!

    ref: apple-5265

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