Safari extension crash

bdkfill

Hi there,

when activating the extension, Safari crashes or extension loads forever. Reinstalling 1Password did not help

ag_ana

Hi @bdkfill!

What version of the 1Password app is this happening with, and on what version of iOS?

bdkfill

Hi @ag_ana,
iOS Version is 15.0
Crashes with 1Password version 7.8 and 7.8.1

ag_ana

@bdkfill:

Thank you for the confirmation! I asked for this because we are aware of a scenario in which 1Password can crash on older versions of iOS, but since you are already on iOS 15, this is something different. I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

bdkfill

@ag_ana

Thank you for your help.
That's weird, when i click send diagnostics, only the 1Password browser opens with the url support.1password.com/contact

Jack.P_1P

Hi @bdkfill:

Do you have the standard iOS Mail app installed with an account configured? The 1Password app is only able to send diagnostics reports through the built-in iOS Mail app, and if it is not installed or not configured with at least one account, it will just redirect to that page.

bdkfill

Hi @jack.platten

iOS Mail App is installed and two accounts are configured

bdkfill

@jack.platten
1Password is installed via MDM and sharing to non managed accounts is disabled. Is there another way to send diagnostics?

bdkfill

@jack.platten
Got it running and sent the diagnostics.
Ticket ID is [#CIR-18575-587]

Jack.P_1P

Hi @bdkfill:

I've located your diagnostics report in our system, and someone will be able to assist you further there.

Cheers!

ref: CIR-18575-587