cannot add account in new device

JoséMoreira

Hello everybody

I subscribed the Family plan.
I try to "setup another device" in my iPhone 7Plus, I scan the QRCode from both my laptop or iOS device, I type the password, but I always get that red ribbon that doesn't show me any information.

I have uninstalled and reinstalled the app, the problem remains.

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1Password Version: 7.8.1
Extension Version: Not Provided
OS Version: iOS 15.0

JoséMoreira

Solved by doing a factory reset.

Jack.P_1P

Hi @JoséMoreira:

Thanks for letting us know about this. I'm glad to hear you were able to get it working.

Cheers!