autofill not entering data

GlenRBrand
GlenRBrand
Community Member
edited October 2021 in 1Password in the Browser

In my accounting package Reckon, 1 password recognizes the username and password but doesn't enter the details when clicked. ie the 1Password icon appears and when clicked the correct option for the entry is listed but nothing happens when clicked.

Thanks for any ideas.

Glen

1Password Version: 7.7.189
Extension Version: Not Provided
OS Version: Win 10
Referrer: forum-search:autofill

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni
    edited October 2021

    Hey Glen,

    I wasn't able to locate the login page that you show in your screenshot. When I go to https://reckon.com, I click the "Login" button on the top right corner and select one of the options there. None of the options provided a login page similar to your screenshot.
    Can you please copy the link of the login page from your browser's toolbar and paste it here so we can reach the login page you're seeing directly?

    In addition, can you please try clicking the 1Password icon on the top right corner of your browser and autofill from there? Does that work as expected?

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