Hotkeys don't work in popup windows (windows with no toolbars)

I opened this bug on Wavebox over a year ago thinking it was something that was happening in their implementation, but it's present in all browsers.

When attempting to log into a site that opens a popup window (prevalent in desktop apps, for instance), you're not able to open the 1Password extension without first switching to a normal browser window and activating either the toolbar button or hotkey.

It's unclear to me why the hotkeys don't work when the toolbar is missing, but it's definitely true. Behavior is constant across platforms, browsers, versions of 1P app, and extensions.


1Password Version: 7.8.820 (win), 7.8.7 (mac)
Extension Version: 2.1.3
OS Version: Windows (10, 11), macOS


  • ag_yaronag_yaron

    Team Member
    edited October 6

    Hey @signe ,

    When you press the keyboard shortcut, it opens the 1Password extension window from its icon in the browser's toolbar.
    Since popup windows with no toolbar do not have a place to show the 1Password extension icon, it is impossible to spawn the extension's window.

    It sounds silly but browsers are tough :angry:
    The only way to work around it at the moment is to indeed switch to a main browser window, unlock there, then go back to the popup.
    Alternatively, if possible, right-click the button that spawns the popup instead of left-clicking it, and select "Open in a new tab". If that's possible, a new tab will open with the content of the popup, but it will also contain a toolbar from which you can operate 1Password from.

    As a side note, if you use a supported browser (e.g. Chrome, Brave, Firefox, Edge), and you have the 1Password desktop app installed, you can integrate the extension with the desktop app, which will allow you to unlock 1Password via the desktop app even if there's no toolbar to the popup window. It will show an "Open 1Password" button inside/under the field instead of "Press CTRL+SHIFT+X to unlock", and clicking that button will show the unlock prompt.

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